سياسة الاسترجاع والإلغاءRefund & Cancellation Policy

We want you to buy with confidence. This policy explains when you can get back what you paid to Zeyad Shalaby through zeyadshalaby.com, when you cannot, and how to ask. Nothing in it reduces a right given to you by the Egyptian Consumer Protection Law No. 181 of 2018.

Course refunds

You are entitled to a full refund of the course price if all of the following are true:

• You ask for the refund within 14 days of the purchase date.
• You have watched no more than 20% of the course content.
• You have not downloaded the files and resources attached to the course.
• You have not received the course completion certificate.

A course is digital content made fully available to you the moment you buy it, so it cannot be refunded after a large part has been consumed or its files downloaded.

When a course refund is not accepted

• More than 14 days have passed since the purchase.
• You went past the viewing limit above or downloaded the files.
• Your account was suspended for sharing it or for copying or republishing the content.
• Courses you received free or as a promotional gift.
• Your device or connection does not meet the requirements stated on the course page.

When your money is always returned

• You were charged more than once for the same transaction.
• You were charged but the course was not made available, and the problem could not be solved within 7 working days of telling us.
• We cancelled or withdrew the course before its advertised content was available to you.
• The course content differs materially from what is written on its page.

Cancelling and refunding services

Services (development, design, consulting) are made specifically for you, so their rules differ from courses:

• Cancelling before work starts: you get back everything you paid, less any costs we paid to a third party on your behalf with your approval (such as a domain, hosting or a licence).
• Cancelling after work starts: you are charged for the work actually done up to the cancellation date, and any balance is returned to you. The deposit covers the start-up phase and is not refundable once work has begun.
• After delivery and acceptance: there is no refund. You keep the right to have bugs fixed during the warranty period stated in the Service Terms.
• If we cannot complete the work: we refund the value of the part not carried out and hand over what was done.

Consulting sessions can be cancelled or rescheduled at least 24 hours before their time at no charge. After that their fee is not refundable.

How to request a refund

Send your request to contact@zeyad.email or over WhatsApp, and include:

• Your name and the email or number you bought with.
• The invoice number or the Fawaterk transaction number.
• The name of the course or service, and the reason for the request.

We answer within 3 working days, accepting or refusing with the reason.

Refund method and timing

• The amount is returned to the same payment method you used, through the Fawaterk payment gateway.
• We start the refund within 7 working days of accepting the request.
• The money may take up to 14 more working days to reach your account, depending on the bank or payment provider. That time is outside our control.
• If a refund to the same method is not possible (for example cash paid at a collection outlet), we agree on another method with you.
• Once a refund is accepted, your access to the course ends at once.

Bank chargebacks

If you have a problem with a payment, contact us first and we will solve it quickly. Opening a chargeback with your bank without contacting us may lead to your account being suspended until the dispute is decided.

Offers and bundles

Courses bought as a bundle are refunded as a whole bundle, not in parts. If you bought with a discount or coupon, the amount returned is what you actually paid.

Contact

For any question about this policy: contact@zeyad.email.