شروط تقديم الخدماتService Terms

These terms govern any service Zeyad Shalaby (the “Provider”) carries out for you (the “Client”): websites, apps, interface design, AI solutions or consulting. They apply together with the quote we approved. If a term here conflicts with the quote or with a signed contract, the contract comes first, then the quote.

How the engagement starts

• We send you a written quote setting out the scope, deliverables, duration, price and payment schedule.
• The quote binds both sides once you approve it in writing (email or WhatsApp) and pay the deposit.
• A quote is valid for 14 days from the date it was sent unless stated otherwise.

Scope and revisions

• We carry out only what is written in the quote.
• The number of revision rounds included is stated in the quote. A revision is a change to what was agreed, not a new addition.
• Any request outside the agreed scope is priced separately and moves the delivery date accordingly. It is carried out only after your written approval.

Price and payment

• A deposit is paid before work starts, and the rest follows the milestones in the quote.
• Payments are made through the Fawaterk gateway or the agreed method, under the Payment & Delivery Policy.
• Prices do not include third-party costs (domain, hosting, licences, fonts, images, API subscriptions) unless stated explicitly.
• If a due payment is more than 7 days late, we may pause the work until it is paid, and the delivery date moves by the same delay.
• Final files are not handed over, and the project is not deployed to your server, before all amounts due are paid.

Client obligations

• Provide the content, materials and access rights needed, on the agreed time.
• Name one person authorised to decide and approve milestones.
• Answer review requests within 5 working days. No answer within that time counts as approval of the milestone.
• Guarantee that you have the right to use everything you give us (text, images, marks, data), and bear responsibility for any claim arising from it.

Timelines and delays

Dates in the quote are estimates based on materials and replies arriving on time. Any delay on your side is added to the timeline. If the project stops because you do not reply for 30 consecutive days, we may treat it as ended and are owed the value of the work done.

Intellectual property

• After full payment: ownership of the final deliverables designed specifically for your project passes to you.
• Before full payment: all work remains the Provider’s property and you may not use it.
• Our tools and libraries: code, templates and general components we built before your project or use across projects remain ours. You receive a permanent licence to use them within your project.
• Third-party components: open-source libraries, plugins and fonts are subject to their owners’ licences.
• Rejected concepts: ideas and designs that were not approved remain ours.

Showing the work in our portfolio

We may show the project and the client’s name in our portfolio and on our accounts after launch, unless you ask in writing before work starts that it not be disclosed, or a confidentiality agreement between us prevents it.

Confidentiality

We keep confidential all non-public information and data you share with us and use it only to carry out your project. This duty continues after the engagement ends. We advise you to change any login details you gave us once the work is delivered.

Delivery and acceptance

• We hand over the work for review at the end of each milestone.
• You have 7 working days to send your comments, written and collected together. If that time passes with no comments, the work is treated as accepted.
• Using the work or publishing it to the public counts as acceptance.

Warranty after delivery

We fix free of charge any software bug in what we delivered that appears within 30 days of final delivery. The warranty does not cover: new requests or design changes, faults caused by changes made by someone else, hosting or third-party service problems, or later updates to systems, browsers and plugins. Maintenance after this period is offered under a separate agreement.

Limitation of liability

• We do not guarantee a given number of visits or sales, or a given search engine ranking.
• We are not liable for faults or downtime of services we do not run (hosting, payment gateways, app stores, APIs).
• You are responsible for your project’s content and activity complying with the laws that apply to it.
• To the extent the law allows, our total liability will not exceed what you actually paid us for the project in dispute, and we are not liable for indirect damages such as lost profit or opportunity.

Cancellation and termination

Either side may end the engagement by written notice. The effect of cancellation on payments is set out in the Refund & Cancellation Policy. We may end it immediately if we are asked to do unlawful work, are subjected to abuse, or payment is more than 30 days late.

Relationship between the parties

We work with you as an independent party. This engagement creates no employment, partnership or agency relationship. We may bring in other specialists for parts of the work while remaining responsible to you for quality and confidentiality.

Governing law

These terms are governed by the laws of the Arab Republic of Egypt. We try to settle any dispute amicably within 30 days of written notice. If that fails, the Egyptian courts have jurisdiction. Contact: contact@zeyad.email.