سياسة الدفع والتسليمPayment & Delivery Policy

This page explains how you pay for the services and courses of Zeyad Shalaby on zeyadshalaby.com, and how and when you receive what you bought.

Payment gateway

All electronic payments on the Site are processed through the Fawaterk payment gateway, a third-party electronic payment service provider. When you pay, you are taken to a secure payment page run by the gateway, or you receive an invoice link from it.

We never see or store your card number, security code or password. That data is entered directly on Fawaterk’s pages and handled under its own security standards.

Available payment methods

The methods available are the ones shown on the payment page at the time of purchase. They may include bank cards, mobile wallets, cash collection outlets and instalment services. Each method depends on the gateway and on your country, and may change without notice.

Currency and prices

• Prices are shown in the currency written next to each product or in the quote.
• If you pay by card in a different currency, the exchange rate and any extra fees are set by your card issuer, not by us.
• Some payment methods add a service fee, shown to you before you confirm.
• The binding price is the one shown at the moment payment is completed.

Order confirmation and invoice

After a successful payment you receive a confirmation and a receipt or invoice at the email or number you entered. Keep the invoice number: it is your reference for any question or refund request. Check that your email and number are correct before paying.

Course delivery

• Courses are digital products. There is no shipping or physical delivery.
• In most cases the course is available in your account as soon as payment is confirmed, and access details are sent to your email.
• Cash payments at outlets may take up to 24 hours to be confirmed.
• If the course is not available within 24 hours of being charged, send us the invoice number and we will fix it.

Service delivery

Services are delivered electronically (links, files, access rights, or deployment to your server) following the schedule and milestones in the quote. Final delivery takes place after full payment, as set out in the Service Terms.

Failed payments and double charges

• If a payment fails but the amount was taken, the bank usually returns it automatically within a few working days.
• If you were charged more than once for the same order, we refund the extra in full.
• In both cases send us the transaction number and a copy of the charge notice so we can follow up with the gateway.

Fraud protection

We and the payment gateway may review any suspicious transaction or ask for proof of the payer’s identity, and may cancel the transaction and return the amount if it cannot be verified. Using a payment method you have no right to use exposes you to legal action.

Refunds

Refund conditions and timing are set out in the Refund & Cancellation Policy.

Contact

For any payment or delivery problem: contact@zeyad.email or WhatsApp.